Post by account_disabled on Feb 22, 2024 6:39:07 GMT
So that the business can respond to the needs of customers that are constantly changing. Today we have summarized trends in creating CX Customer Experience that are suitable for consumer behavior for which Dr. Waranyu Sujivoraphanpong CEO Founder of Demeter ICT Company gave a lecture at the seminar The New Way. of CX Decoding the Modern Customer Experience Unlock your business to keep up with the world of with Zendesk. What trends will there be in the past Come join us in deciphering the code together What are the trends in creating CX for consumer behavior in . Create a balance between using people and using AI in customer service because the use of AI such as AI Chatbot in business will greatly help relieve the burden on service work.
But if the balance between using people and AI is not good or appropriate it can be a doubleedged sword that Malaysia Phone Number destroys the CX that customers receive. . Create personalized customer service. Personal here means we know who this customer is need what What did you buy with us How many times have you contacted us No need to have customers explain it over and over again causing chaos it increases good CX for customers. . Create a mechanism for receiving feedback from customers in a systematic way. By allowing customers to express their opinions in various parts about what is good or bad about what service they received from us Are there any parts that you would like to improve So that the business can use customer feedback to improve the work process.
Create communities for customers to exchange information between customers and the business. Google or Zendesk have communities where customers can exchange information freely. It also helps build brand loyalty in the long term. . Create more than one customer service channel. Multichannel because customers tend to choose communication channels that are convenient for them or use regularly. Businesses must therefore create various channels to support consumers coming in from various directions. .Create a selfservice system Selfservice to meet the needs of customers who like selfservice and dont like to wait. The trend of selfservice customer service may not yet be very popular in Thailand. But there are more and more of them both in terms of consumers and businesses themselves. Selfservice will greatly help relieve the burden on customer service teams. The trends in creating CX mentioned above.
But if the balance between using people and AI is not good or appropriate it can be a doubleedged sword that Malaysia Phone Number destroys the CX that customers receive. . Create personalized customer service. Personal here means we know who this customer is need what What did you buy with us How many times have you contacted us No need to have customers explain it over and over again causing chaos it increases good CX for customers. . Create a mechanism for receiving feedback from customers in a systematic way. By allowing customers to express their opinions in various parts about what is good or bad about what service they received from us Are there any parts that you would like to improve So that the business can use customer feedback to improve the work process.
Create communities for customers to exchange information between customers and the business. Google or Zendesk have communities where customers can exchange information freely. It also helps build brand loyalty in the long term. . Create more than one customer service channel. Multichannel because customers tend to choose communication channels that are convenient for them or use regularly. Businesses must therefore create various channels to support consumers coming in from various directions. .Create a selfservice system Selfservice to meet the needs of customers who like selfservice and dont like to wait. The trend of selfservice customer service may not yet be very popular in Thailand. But there are more and more of them both in terms of consumers and businesses themselves. Selfservice will greatly help relieve the burden on customer service teams. The trends in creating CX mentioned above.